1. Eligibility and your account
You must be at least 18 and legally permitted to use the service where you are located. Paid competitions may be restricted by local law. Do not use the platform where participation is prohibited, or use a VPN or false information to evade a restriction.
Provide accurate registration information, protect your login credentials and use only accounts you are authorised to control. Tell support promptly if you suspect unauthorised access. A Steam account and a compatible copy of Counter-Strike 2 may be required to play.
2. Terms acceptance and optional marketing
New email registrations require an explicit acceptance of these Terms. We record the accepted version and the time of acceptance. Acceptance does not waive rights that cannot legally be waived.
Promotional email consent is separate and optional. You can create an account without subscribing. You can withdraw marketing consent by using the unsubscribe instructions in an email or contacting support. Verification, security and transaction messages are separate from marketing.
3. Matches and fair play
Review the game mode, entry amount, prize calculation, platform fee, map and connection instructions before joining. A queue entry is not a guarantee that an opponent or server will be immediately available. The rules shown for your match govern its format.
Do not cheat, exploit bugs, collude, fix matches, impersonate players, abuse other users or interfere with servers. Do not share accounts or use multiple accounts to misuse bonuses or matchmaking. Server telemetry and match records may be used to investigate suspected abuse.
Connect within the time shown and follow server instructions. Connection problems, cancelled matches and disputed results can require review. Contact support with your match ID if a result, cancellation or restriction appears incorrect; a disconnection alone does not establish misconduct.
4. FL Token balances, payments and bonuses
FL Token is the platform's internal balance unit, not a promise of an investment return or an independently tradable cryptocurrency. Deposited funds, promotional credit and winnings may have different withdrawal eligibility. Check the wallet and applicable offer before paying or playing.
Entry amounts may be reserved for a match and settled when its result is processed. The applicable platform fee and prize are those disclosed before entry. Do not assume that a displayed prize is net of every payment-provider fee or currency-conversion cost.
Deposits are processed through the available payment providers. Network fees, exchange rates and processing times can differ by payment method. Use the displayed network and destination for crypto transfers; transfers to an incorrect address or network may not be recoverable.
Promotional credits are not necessarily withdrawable cash. Any offer-specific eligibility, wagering or withdrawal conditions must be read before accepting the offer. Do not assume that an advertised maximum reward is guaranteed. If an offer is unclear, contact support before using it.
5. Withdrawals, corrections and disputes
Withdrawal requests are subject to eligibility and review. Checks may be needed for ownership, identity, payment reversals, fraud or disputed results. A request is not a guarantee of instant payout. Contact support for a decision explanation or to challenge a rejection.
The current match-result flow provides a 10-minute dispute window. Use the dispute control in the match history promptly and include evidence. Winnings may be credited before that window ends; a credit does not prevent a correction if the result is successfully disputed or a processing error is established.
If a payment, entry debit or result is incorrect, contact support with its transaction or match reference. Refunds and corrections depend on the facts and applicable law. These terms do not exclude mandatory refund, consumer or payment-dispute rights.
6. Availability and third parties
Maintenance, game updates, provider outages or network problems can interrupt the service. We do not promise uninterrupted access, guaranteed winnings or complete prevention of cheating. Report technical problems through support rather than exploiting them.
Steam, Counter-Strike 2, game-server providers and payment services have their own terms. FragLobby is not presented as a Valve-sponsored service. Third-party names and trademarks belong to their respective owners.
7. Restrictions, closure and complaints
Access or transactions may be restricted while a credible security, payment or fair-play concern is reviewed. You can ask support to explain or review a restriction. Closing an account does not automatically extinguish a lawful balance claim or an unresolved dispute.
Do not spend more than you can afford to lose. If you want to stop playing or need an account restriction, contact support. No automated responsible-play or self-exclusion feature is promised by this document.
8. Changes and your legal rights
The version and update date appear at the top of this page. Material changes should be communicated before they apply; consent to a new version will not be invented or backdated. Contact support if you need the version you accepted.
Nothing here excludes liability that cannot lawfully be excluded or removes mandatory consumer or data-protection rights. No exclusive governing law or court is specified while the operator's legal details remain outstanding. Questions and complaints can be sent to support@fraglobby.com.